Frequently Asked Questions

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Products

Churpi Chew

1. What breed of dogs are the Churpi Chew suitable for?

Dog Churpi Chews are perfect for any breed of dog from small to large. The mixture of Himalayan yak milk and cow will surely have them drooling for more!

2. What is the durability of this chew?

Churpi Chews are less durable than horns and hooves, but Churpi provide a long-lasting cheesy experience to your dog. It is moderately resistant but provides great satisfaction for your dog due to its unique formula and taste. They are also a safer alternative for older dogs that have weaker jaws.

3. How long will this chew last for?

This obviously depends on the size and chewing habits of the dog, but still, this is a long-lasting dog chew.

3. What are the health benefits?

The combination of yak and cow milk has great health benefits that include improved dental hygiene, anxiety relief, mind stimulation, teething relief, and an overall boost to the immune system.

4. How safe is this treat?

There are no added chemicals, additives, or preservatives that make this dog chew safe, easily digestible, and all-natural.

5. Is this Chew edible?

This Churpi chew can be easily digested.

Water Buffalo Horn

1. What breed of dogs is the Water Buffalo Horn suitable for?

Water Buffalo Horns are suitable for types of dog breeds, and these horns come in three different sizes – Small, Medium, and Large.

2. What is the durability of this chew?

The strength of this chew is excellent & durability is long-lasting. Our horn chew is crafted with the finest natural ingredient sourced from the most trusted manufacturers to deliver perfect long-lasting chew for your dog.

3. What are the health benefits?

The health benefits of buffalo horns include improved dental hygiene as it helps to remove tartar from dog's teeth, anxiety relief, mind stimulation, and teething relief.

4. What is the chew meter rating on the treats?

These horns are very tough and should pose a challenge for extreme chewers.

5. Are the Buffalo domestic, and (if so) what are they raised for?

This product is sourced from free-range, grass-fed water buffalo that are raised in all-natural environments and are fed completely natural food with no chemicals, preservatives, additives, and hormones.

6. Are these safe to give to a puppy who is 10 weeks?

Yes, this would be a great teething option for a puppy or a satisfying, long-lasting chew for a dog of any age. As always, with bones and chews, monitor your puppy while they enjoy.

7. What treat size is best for my dog?

Always select a treat size that is slightly larger than your dog’s mouth. It is vital that the dog chew be large enough to ensure that your dog cannot easily chew off and swallow a large piece or the whole dog chew.

8. Do you have samples available?

We do not have samples available. However, we guarantee our product will satisfy you and your furry friend completely. If for some reason you are not satisfied, you can return the unused portion to get a full refund.

Water Buffalo Horn Core

1. What breed of dogs is the Horn Core suitable for?

This particular dog chew is most suitable for medium to large breeds of dogs such as Huskies, Beagles, Bulldogs, large Terriers, German Shepherds, and Collies.

2. What is the durability of this chew?

This is the inner core of horn that is made of bone and keratin, and is extremely durable, but obviously slightly less durable than the water buffalo horn.

3. What are the health benefits?

The health benefits include rich nutritional value along with improved dental hygiene, anxiety relief, and mind stimulation, and teething relief. It satisfies your dog's desire to chew and helps clean teeth and promotes healthy gums.

4. Are the buffalo domestic, and (if so) what are they raised for?

This product is sourced from free-range, grass-fed water buffalo that are raised in all-natural environments and are fed completely natural food with no chemicals, preservatives, additives, and hormones.

5. Are the buffalo horns core edible?

This horn core is considered a consumable chew since your pet may consume small pieces while they chew. To prevent injury and choking hazard, please keep a watch while they enjoy this treat and be sure to choose the appropriate size chew.

6. What treat size is best for my dog?

Always select a treat size that is slightly larger than your dog’s mouth. It is vital that the dog chew be large enough to ensure that your dog cannot easily chew off and swallow a large piece or the whole dog chew.

7. Do you have samples available?

We do not have samples available. However, we guarantee our product will satisfy you and your furry friend completely. If for some reason you are not satisfied, you can return the unused portion to get a full refund.

Water Buffalo Horn Rope Toy

1. What breed of dogs are the Horn Rope Toy suitable for?

They are in singular pieces, and therefore may be more suitable for smaller dog breeds such as Jack Russell Terriers, Maltese, Cavaliers, miniature poodles, and Corgis. Nevertheless, any dog breed will enjoy gnawing and tasting the Buffalo Horn Rope Toy.

2. What is the durability of this chew?

These dog chews are strong, nutritious, and have an interesting texture and flavor. Dogs that prefer smaller chews to larger chews may appreciate the Buffalo Horn Rope Toy more, especially with its fun enriching interior and cotton rope to play with.

3. What are the health benefits?

Water buffalo horn rope toy provides dual benefits that are great natural health benefits of horns and a cotton rope to play and enjoy.

4. Are the buffalo horns rope toy edible?

The buffalo horn rope toy is not digestible and can cause a blockage if ingested.

5. How Safe is this Horn Rope?

Every of our dog chew or treat is inspected at every step to ensure the quality and safety of your canine companion.

6. What treat size is best for my dog?

Always select a treat size that is slightly larger than your dog’s mouth. It is vital that the dog chew be large enough to ensure that your dog cannot easily chew off and swallow a large piece or the whole dog chew.

7. Do you have samples available?

We do not have samples available. However, we guarantee our product will satisfy you and your furry friend completely. If for some reason you are not satisfied, you can return the unused portion to get a full refund.

Water Buffalo Hooves

1. What breed of dogs are the Buffalo Hooves suitable for?

Hooves are perfect for almost all dog breeds from small dogs (terriers, cavaliers) to medium (beagles, border collies), large (GSD, retrievers), and extra-large dogs (great Danes, wolfhounds). Each hoof can vary in size, depending on the Buffalo it was derived from. However, for extra small dogs such as Chihuahuas, we recommend the buffalo horn core or churpi chews.

2. What is the durability of this chew?

Buffalo Hooves have exceptional resistance, good durability, are affordable, and therefore are very cost-effective. They are also very convenient due to their size and application.

3. How else can I use them?

The Buffalo Hooves have a hollow interior, so you can choose your dog's favorite treat as a filling for an extra special reward. Ideas for what you could stuff inside are: peanut butter, raw meat, honey, or even meat flavored Kong stuffing.

4. What are the health benefits?

The buffalo hooves are a complete natural dog chew that is good for health and helps improved dental hygiene, anxiety relief, mind stimulation, and teething relief.

5. What is the chew meter rating on the treats?

These horns are very tough and should pose a challenge for extreme chewers.

6. What treat size is best for my dog?

Always select a treat size that is slightly larger than your dog’s mouth. It is vital that the dog chew be large enough to ensure that your dog cannot easily chew off and swallow a large piece or the whole dog chew.

7. Do you have samples available?

We do not have samples available. However, we guarantee our product will satisfy you and your furry friend completely. If for some reason you are not satisfied, you can return the unused portion to get a full refund.

Water Buffalo Tuffie

  • 1. What breed of dogs is the Water Buffalo Tuffie suitable for?Water Buffalo Tuffie is suitable for all types of dog breeds.2. What is the durability of this chew?The strength of this chew is excellent & durability is long-lasting. Our high-quality standards ensure every dog chew is crafted with the finest natural ingredient sourced from the most trusted suppliers to deliver perfect long-lasting chew for your dog.3. What are the health benefits?The natural texture of Horn Tuffie helps to clean teeth & gums as your pet chews it.4. What is the chew meter rating on the treats?The Tuffie treats are very tough and should pose a challenge for extreme chewers.5. Are the water buffalo domestic and what are they raised for?This product is sourced from free-range, grass-fed water buffalo that are raised in all-natural environments and are fed completely natural food with no chemicals, preservatives, additives, and hormones.6. Are these chews safe to a puppy who is 10 weeks?Yes, this would be a great teething option for a puppy or a satisfying, long-lasting chew for a dog of any age. As always, with bones and chews, monitor your puppy while they enjoy.7. What treat size is best for my dog?Always select a treat size that is slightly larger than your dog’s mouth. It is vital that the dog chew be large enough to ensure that your dog cannot easily chew off and swallow a large piece or the whole dog chew.8. What else can this treat be used for?To train your puppy to only chew dogs treats rather than any stuff of your home. Our natural treats keep your dog fit and healthy.

Mountain Goat Horn

1. What breed of dogs are the Mountain Goat Horn suitable for?

Mountain Goat Horns are delicious natural dog chews that are high in nutritional value. Any dog breed of any age may enjoy the delicious goat horn!

2. What is the durability of this chew?

Mountain Goat Horn is made of bone and keratin and is durable. But durability also depends entirely on your dog breed, age, and its chewing habit. However, it is a long-lasting chew and is enjoyed by powerful chewers.

3. What are the health benefits?

With great nutritional value, it has great benefits for dogs fighting obesity. This also helps promote good dental hygiene.

4. How Safe is this chew?

The horns are safe as these are completely all-natural in nature with no chemicals, additives, or preservatives.

5. How tough is this Mountain Goat Horn?

These horns are quite tough and require a strong jaw. Even for bigger dogs, they are one of our longest lasting chews. They will not finish these ones quickly!

6. What treat size is best for my dog?

Always select a treat size that is slightly larger than your dog’s mouth. It is vital that the dog chew be large enough to ensure that your dog cannot easily chew off and swallow a large piece or the whole dog chew.

7. Do you have samples available?

We do not have samples available. However, we guarantee our natural dog chews will satisfy you and your furry friend completely. If for some reason you are not satisfied, you can return the unused portion to get a full refund.

Returns and Exchanges

How long do I have to return or exchange an item?

Returns or exchanges will be accepted within 30 days from the date purchased.

What are the return or exchange parameters?

Our dog treats must be undamaged and not chewed and should be in its original packaging with the original packing slip. Used or damaged dog chews items are non-refundable.

How do I return or exchange an item?

To start a return, you can contact us at info@roziespetsupply.com, or go to the contact page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@roziespetsupply.com

When will my exchange ship?

Your exchange order will be processed once your return has been returned to our warehouse.

Please note we cannot guarantee inventory for exchange items until the corresponding return is sent back. If, for any reason, the item you selected is not available, one of our customer support agents can help find you a suitable replacement or assist in a refund!

How long does my exchange take to arrive?

All exchanged merchandise will be shipped and will arrive within 2-3 business days for orders within the USA.

What happens if my package gets lost?

We will not assume responsibility for reimbursement or compensation in the event a returned package is lost, stolen, or mishandled. Please keep all tracking details for your records.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

When will I get my refund?

As soon as the refund is approved, we will give go-ahead so that you can get your money back via the medium you paid in.

Shipping

How soon will my order get shipped?

We usually take 2-3 business days to process dog chew order before shipping. For orders placed on weekends or holidays, orders will generally begin processing on the next business day.

Do you offer free shipping?

Yes! We offer free standard ground shipping on all orders over $50 within the United States!

Do you offer international shipping?

Currently, we are not offering this, but we look forward to start international shipping soon in the near future to serve our furry friends all around the world with the best all-natural dog chews.

How long will it take to get my package?

All our packages are shipped via FedEx, UPS, and USPS. For our standard free shipping, it takes between 2-5 business days while express service takes about 2 day or overnight service.

Do you deliver on the weekends?

Yes, we do offer Saturday delivery.

Where is my order?

You will receive an email with tracking information when your order has been shipped.