We want you and your pet to be happy with your Rozie’s purchase. Because many of our products are consumable pet products, return eligibility depends on the condition and type of product.
30-DAY RETURN WINDOW
Eligible products may be returned within 30 days of delivery.
You must contact us before sending a return.
RETURN CONDITION
To qualify for a standard return, an eligible product must generally be:
Proof of purchase may be required.
CONSUMABLE PRODUCTS
For health and safety reasons, opened or used pet treats, chews, edible products, and other consumable products cannot generally be returned or restocked.
If a consumable product arrives damaged, defective, contaminated, incorrect, or otherwise has a legitimate product-quality issue, contact us so we can review the situation.
Please include photographs when applicable.
ORIGINAL PACKAGING
Eligible returns should include the original product packaging and any components originally included with the product.
Products returned without required packaging or components may be declined.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Include:
If we determine that we shipped the wrong product or that an eligible product arrived damaged or defective, we may provide an appropriate replacement, refund, store credit, or other resolution.
When the problem resulted from our error, we will cover any required return shipping.
RETURN SHIPPING
For standard returns that are not caused by an error by Rozie’s Pet Supply, the customer is responsible for return shipping costs unless otherwise stated.
Original shipping charges are generally non-refundable except where required by law or where the refund results from an error by Rozie’s Pet Supply.
Orders that qualified for free shipping do not receive additional refund value for the original shipping expense.
REFUNDS
Once an eligible return is received and inspected, we will notify you of the status of your return.
Approved refunds will generally be issued to the original payment method.
Please allow approximately 2–5 business days for us to process an approved return after inspection. Your bank, card issuer, or payment provider may require additional time for the refund to appear.
PROMOTIONS, DISCOUNTS AND BUNDLES
Refunds are based on the amount actually paid for the returned product, not its original or suggested retail price.
If a discount depended on purchasing multiple products and only part of that purchase is returned, we may recalculate the transaction to reflect the promotion's applicable terms.
Products clearly identified as “Final Sale” at the time of purchase are not eligible for standard returns unless required by law or the product arrived damaged, defective, or incorrect.
NON-RETURNABLE ITEMS
Unless required by applicable law, the following are generally not eligible for standard returns:
NATURAL PRODUCT VARIATION
Many Rozie’s products are made from natural animal-derived ingredients.
Natural chews may vary in characteristics such as size, shape, thickness, texture, weight, and color. Reasonable natural variation is not necessarily considered a product defect.
PET SAFETY
Customers are responsible for selecting products appropriate for their pet's size, age, chewing behavior, dietary needs, and health circumstances.
Pets should be supervised while using chews or treats, and fresh drinking water should be available.
Discard products that become small enough to create a swallowing or choking hazard.
Consult your veterinarian if you are uncertain whether a product is appropriate for your pet.
UNAUTHORIZED RETURNS
Please do not send a product back without contacting us first.
Unauthorized returns, refused deliveries, or return-to-sender packages may experience delays and may not qualify for a refund.
HOW TO START A RETURN
Email: info@roziespetsupply.com
Please include:
We will provide return instructions when applicable.